Enquiry captured
Full house rewiring
Potential customer wants a full house rewire and an initial site visit.
- Service
- Electrical
- Location
- North Shore
- Preferred
- Tomorrow morning
- Next step
- Call customer
Early pilot · Selected New Zealand businesses
solexEvery customer journey starts with a conversation.
solex is an AI customer platform designed to help businesses capture more opportunities, reduce manual follow-up and deliver better customer experiences.
Voice is the first capability. It answers calls when your team cannot, understands what the customer needs and gives your team a clear enquiry to follow up.
Built with businesses, not assumptions.
We are inviting a select number of New Zealand businesses to use the product in day-to-day operations, work directly with our team and help shape the enhancements that create the most value.
Keep your existing business numberDirect setup with the Solexera teamBuilt and supported in New Zealand
Call answeredNew customer · 00:24
Answered bysolex
Incoming business call
New customer
00:24“I need a quote for a full house rewire.”
MuteSpeaker
First capability: voice
Turn unanswered calls into customer opportunities.
When your team is busy, on-site or unavailable, solex can answer, understand the reason for the call and capture the details your team needs to respond.
01
Answer
Respond professionally using the information and rules configured for your business.
02
Understand
Capture what the customer needs, where they are and the details required for the next step.
03
Hand over
Give your team a clear summary so they can follow up quickly with the right context.
Choose when it answers
Every callWhen your team is busyAfter hoursA schedule you control
The platform
Designed to support more of the customer journey.
Voice is the first capability within solex. We will continue enhancing the platform with messaging, bookings, follow-up workflows and integrations that help businesses move each conversation towards the next useful action.
01
Available in the pilotVoice
Call answering, enquiry capture and clear summaries.
02
Expanding intoMessaging
Continue customer conversations across SMS and selected messaging channels.
03
Expanding intoBookings
Help enquiries move towards a confirmed appointment or next step.
04
Expanding intoFollow-up
Trigger notifications, responses and internal actions from customer conversations.
05
Connected where usefulIntegrations
Connect conversations with the systems and workflows behind your business.
We will continue enhancing the platform around real customer problems — not simply adding features for the sake of it.
Built around you
Your business knowledge, built in.
Configure solex with the information, rules and customer context it needs to represent your business properly.
Business knowledge
Services, locations, hours and the questions customers ask most.
Clear boundaries
You decide what it can answer and when your team should step in.
Better enquiries
Capture the information your team needs before following up.
Smart hand-offs
Bring important or urgent opportunities to the right person quickly.
FAQs
The practical questions, answered.
What businesses need to know about the product, the pilot and getting started.
solexBuilt in New Zealand by Solexera.
What does the pilot involve?
The voice capability has been built and is being introduced through a focused pilot with selected New Zealand businesses. Pilot businesses work directly with Solexera during setup and provide feedback from real use, helping us refine the experience and prioritise the most valuable enhancements.
Can we keep our existing business number?
Yes. Calls can be forwarded from the number your customers already know, so you do not need to replace the business number you have built your reputation around.
When will solex answer?
You can configure it to answer every call, after hours, when your team is busy or around a schedule that suits the way your business operates.
What capabilities will be added?
Voice is the first capability. We intend to enhance the platform with messaging, bookings, follow-up workflows and integrations, prioritising what solves genuine customer problems and creates clear value.
Can Solexera build something more specialised?
Yes. Solexera can explore custom integrations, workflows, automation and software where the standard platform does not cover a specific business requirement.
solexeraAI pilot · New Zealand
See what solex could do for your business.
solex has been shaped by conversations with businesses about missed calls, lost opportunities and the manual work involved in responding to customers.
We are inviting a select number of New Zealand businesses to join the pilot, work directly with the Solexera team and help us continue improving the platform around real customer needs.
Direct setup with the Solexera teamConfigured around your businessVoice-first pilotInput into future enhancements
solex is a product from Solexera. We also help businesses with automation, integrations and custom software.
Explore Solexera